Care & Carers
Care & Carers is a local home care provider based in Aylesbury. Since 2017, we have helped people across Buckinghamshire stay safe, independent and comfortable in their own homes. Many of our team live in and around Thame and Princes Risborough, so covering these areas is easy for us.
Why families in Buckinghamshire choose us
No client has ever left us because of poor quality care. That has been true since we started in 2017.
Consistency. Over 75% of visits are carried out by the same carer, so you see familiar faces who know your routine.
Communication. Our family app shows when your carer arrives and what was done at each visit, and you can message us at any time.
Carers who are paid fairly and not rushed. We pay our carers for their full travel time between visits, plus 45p per mile for mileage. That is the full rate approved by HM Revenue & Customs, and many homecare workers receive less. In one survey of homecare workers, only 24% were paid the full 45p per mile (Homecare Voices). Carers who are treated well stay with us, which is how we keep your care consistent.
Carefully vetted and trained. Every carer has an enhanced DBS check and at least two references, including one from their most recent employer. All carers complete full training, including dementia training.
Independently rated. Rated Good by the Care Quality Commission (CQC), 9.9 out of 10 on Homecare.co.uk, and a Homecare.co.uk Top 20 Award winner in 2023. We have won 14 awards since we started.
What our home carers help with
Visits are arranged around your routine, from a short morning call to several visits a day. Support can include:
- Personal care: washing, dressing and continence care (Personal Care)
- Medication prompts and support (Medication Support)
- Meals, shopping and household tasks (Home Help & Personal Assistance)
- Companionship and getting out and about (Companionship Care)
- Dementia care from trained carers (Dementia Care)
- Support after a hospital stay (Home From Hospital)
- Night care and two-carer support for higher needs
Areas we cover in Buckinghamshire
Our visiting home care team covers Aylesbury, Bedgrove, Stone, Haddenham, Long Crendon, High Wycombe, Wendover, Whitchurch, Weston Turville and Aston Clinton, and the villages around them. If your town is not listed, call us on 01296 695372. We may still be able to help, and our live-in care covers the whole county. We also provide home care in Thame, Chinnor and South Oxfordshire.
How home care starts
- Call or email us. We listen to what is happening and what you need.
- Free care assessment. We visit you at home, with no obligation.
- Your care plan. We agree visit times, tasks and preferences with you.
- Meet your carer. We introduce your regular carer before care begins.
- Regular reviews. We adjust your care as your needs change.
Paying for home care in Buckinghamshire
Many people pay for their own care. If you think you may need help with the cost, you can ask Buckinghamshire Council for a needs assessment. Under section 9 of the Care Act 2014, the council must assess any adult who appears to need care and support. If you are eligible, the council will also carry out a financial assessment to work out what you pay (section 17 of the same Act). We are happy to talk you through the options.
Frequently asked questions
Do you cover my village?
We cover the towns listed above and the villages around them. Call 01296 695372 and we will confirm.
How quickly can care start?
It depends on your needs and our carers' availability. We will give you an honest answer when you call.
Will I have the same carer?
We aim for consistency. Over 75% of our visits are carried out by the same carer.
Is Care & Carers regulated?
Yes. We are registered with the Care Quality Commission and rated Good.
Not sure where to start?
Call us for a friendly, no-obligation chat, or arrange a free care assessment at home.
