personal assistance
Personal Assistance for Everyday Life at Home
Practical, flexible help with everyday tasks, errands and getting out, without taking over the things you prefer to do yourself.
You may not need personal care, but still want reliable help with the practical parts of everyday life. Personal Assistance can provide agreed support with shopping, meals, household tasks, organising and getting out and about. If you also need regulated care such as personal care or medication support, that must be separately assessed and included in your care plan.
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What Is Personal Assistance?
Personal Assistance is practical support that helps someone manage everyday life without necessarily needing regulated personal care. The exact tasks are agreed in advance so both the person and the carer understand what the service includes.
Practical support
Help with agreed everyday tasks.
Home and errands
Support with shopping, meals, laundry and organisation.
Getting out
Company and practical assistance for agreed trips and activities.
Clear boundaries
Regulated care is only provided where it has been assessed and planned.
What Can a Personal Assistant Help With?
Depending on the agreed service, support may include:
Light household tasks
Washing up
Laundry and ironing
Shopping
Meal preparation
Tidying
Organising everyday items
Accompanying you when you go out
the boundary
What Personal Assistance Does Not Automatically Include
Personal Assistance does not automatically include personal care, medication administration or other regulated care tasks. If those needs are present, Care & Carers should assess them and incorporate them into an appropriate regulated care plan before carers provide that support.
Personal care (washing, dressing, toileting)
Medication administration
Any other regulated care task, unless separately assessed and planned
The purpose of practical support is not to take over the home.
We ask how you want tasks done, respect your routines, and support you to remain involved where you want to be.
financial safeguards
Shopping, Money and Receipts
Where a carer shops on your behalf, the arrangements for cash, cards, receipts and records are agreed clearly from the outset. Good financial controls protect both the person receiving support and the carer.
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Choosing the right service
Personal Assistance or Home Care?
Personal Assistance may suit you if…
You mainly need help with practical, everyday tasks; shopping, meals, household jobs, getting out and about.
Home Care may suit you if…
You need personal care, medication administration or other regulated support. This calls for a home-care package instead.
How Personal Assistance Is Arranged
1
Tell us what you need
Let us know which practical tasks you want help with.
2
We check for regulated needs
We clarify whether any regulated care needs are present.
3
We agree the scope
We agree the scope and routines for the service together.
4
Support begins
Support begins at the agreed times.
5
We stay in touch
If your needs change, we can discuss whether a regulated care assessment is required.
Common questions
Frequently Asked Questions
Is Personal Assistance the same as personal care?
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Can a Personal Assistant help with shopping?
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Can they cook meals?
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Can Personal Assistance include medication?
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Can it include transport?
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How much does Personal Assistance cost?
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get in touch
You don't need to work out the exact service before contacting us
Tell us what is happening, what support is needed and what matters to the person. We can discuss the appropriate next step together.
There is no charge for the assessment and no obligation to proceed.
