Head Office:
3 Cromwell Court, New Street, Aylesbury, HP20 2PB.
Registered Office: Claydon House, 1 Edison Road, Buckinghamshire, HP19 8TE
One-to-one care and support in the comfort and familiarity of your own home, with a carefully matched carer living there with you.
When you need more support, moving into a care home isn't your only option. Live-in care allows you to remain at home, surrounded by familiar people, possessions, pets and routines, while having professional support on hand throughout the day and someone there at night.
At Care & Carers, we take time to understand how you live, what support you need and what matters to you. We then build your care around you.

Live-in care means one of our carers lives in your home with you, providing support throughout the day and being there at night. It can be an alternative to moving into residential care when you need substantial support but want to continue living in your own home.
Instead of fitting your life around the routines of a care setting, your care is planned around the way you already live. From when you get up and what you like to eat, to the activities, relationships and routines that matter to you. For couples, live-in care can also make it possible to continue living together at home when one or both of you need support.
People consider live-in care for many different reasons. It may be appropriate if you or someone close to you:
Sometimes families contact us already knowing they need live-in care. Others simply know the current situation isn't working. You don't need to have it worked out before you call
Every person's care is different. Before care begins, we assess your needs and agree a care plan with you setting out the support you want, how you want it provided and what matters to you.
Home isn't simply somewhere you live. It's your own bed, your favourite chair, the garden you've looked after, the neighbour you've known for years, the dog waiting by the door. The photographs, possessions and routines that make everyday life familiar.
Needing more care doesn't necessarily mean giving those things up. With live-in care, you can continue living at home while receiving one-to-one support built around your needs.
You decide when you want to get up and go to bed. Meals can be prepared around what you enjoy eating. Your interests, appointments, friendships and family relationships remain part of everyday life.
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For someone living with dementia, familiar surroundings, people and routines can be particularly important. Live-in care can provide consistent support without requiring the person to move away from the home they know.
Our approach starts with the individual. Their history, preferences, abilities, routines and the things that help them feel comfortable and secure.
Depending on the person's assessed needs, support can include personal care, medication, meals and drinks, maintaining routines, getting out and about, companionship and reassurance.
A live-in carer isn't simply visiting for an hour. They're sharing your home and becoming part of your everyday routine, so finding someone you feel comfortable with matters.
We don't simply allocate the next available person. We consider practical requirements, care experience and training alongside the things that make everyday life together work. Whether a carer is comfortable with your dog, can prepare the food you enjoy, and whether you're likely to enjoy one another's company.
Wherever possible, we'll introduce you to your carer before the placement begins.
And if the match doesn't feel right, tell us. You don't have to wait until it becomes a problem or make a formal complaint. We'll discuss what's not working and, where changing the carer is the right solution, we'll arrange it.
Consistency is one of the things families value most about live-in care, and it's something we work hard to protect. Rather than continually introducing new carers, we usually build a small regular team of two carers who alternate.
There isn't one fixed rotation that suits everybody, we agree the pattern with you based on your care needs, circumstances and the carers involved, and include it in your care plan.
We'll tell you about planned changeover dates in advance. Wherever possible, the outgoing and incoming carers overlap so they can hand over face to face.
If a carer becomes ill or has to leave unexpectedly, our on-call service arranges cover. We'll contact you as soon as we know, tell you who is coming, and make sure the replacement carer has read your care plan.
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Live-in care isn't the same as someone working 24 hours a day. Being clear about this from the beginning helps create a care arrangement that is safe and sustainable for everyone.
Your live-in carer has a continuous break of at least two hours each day. The timing is agreed with you in advance. During that break, one of three arrangements can be agreed:
At night, your live-in carer sleeps in their own bedroom. They can be woken for brief assistance (perhaps to help you get to the toilet, get a drink, or provide reassurance) but standard live-in care isn't designed for repeated or prolonged support throughout the night.
If your needs mean that one live-in carer isn't enough, we'll tell you rather than trying to stretch an arrangement that isn't safe. Depending on your needs, we can discuss a waking-night carer, two live-in carers working different patterns, or additional visiting care at the busiest times.
Live-in care can be particularly valuable when a couple wants to remain together at home. Where two people in the household both need care, we can assess both individuals and plan a couples placement.
This can allow you to continue sharing your home and everyday life, rather than facing a move away from familiar surroundings or being separated.
Couples placements are priced according to the care required, with an additional rate above our starting price for one person.
That's a starting price rather than a fixed rate, because care needs differ from one person to another. A senior member of our team will assess your needs before we confirm the cost. We'll then provide a written quotation showing your weekly rate and any additional charges before you commit to anything.
Tell us what's happening, what support you're considering and what's most important to you or your family member. You don't need to know exactly what care you need before calling, we'll help you work it out.
A senior member of our team visits to understand your care needs, wishes, routines and home environment. The assessment is free.
Together, we agree what support you need, how you want it provided and the practical arrangements for your live-in carer. Nothing is finalised without you.
We consider the carer's skills, experience and training, as well as personality and compatibility. Wherever possible, you'll be introduced before the placement begins.
Once everything is agreed, your carer moves into your home and the care arrangement begins. But our involvement doesn't stop there.
Live-in care isn't simply about placing a carer in your home and leaving you to get on with it. Your Care & Carers team remains involved. A Care Coordinator contacts your carer at least weekly. We also carry out supervision visits and spot checks in your home, and ask you how things are going. Your care plan is reviewed after the first six weeks, at least annually after that, and whenever your needs change, you return from hospital, or you ask us to review it.
Your carer records your care using our electronic care system, including care provided, medication, meals and fluids where applicable, mood, incidents and relevant contact with healthcare professionals.
When someone needs increasing support, families often assume that moving into residential care is the inevitable next step. It isn't the only option. Live-in care may allow you to:
Care & Carers provides live-in care, visiting home care and dementia support across Buckinghamshire and South Oxfordshire. Our office is in Aylesbury, and your care is managed by the local Care & Carers team.
If you're unsure whether we provide live-in care where you or your family member lives, contact us and we'll check availability.
Most people we speak to haven't arranged live-in care before. You might be planning ahead, trying to make it possible for someone to come home from hospital, noticing that a relative needs more support, or deciding whether remaining at home is still practical.
Tell us what's happening. We'll listen, explain how live-in care works, and discuss whether it could be right for you or your family member.