Head Office:
3 Cromwell Court, New Street, Aylesbury, HP20 2PB.
Registered Office: Claydon House, 1 Edison Road, Buckinghamshire, HP19 8TE
Personalised support at home and in the community, shaped around your strengths, choices, communication and goals.
Having a learning disability does not define what someone can do, what they want from life, or the support that is right for them.
Care & Carers starts with the individual. We take the time to understand how the person communicates, what they want help with, what they prefer to do independently, and which goals or routines matter to them.

A carer may prompt, assist or work alongside someone rather than automatically completing the task for them.
Independence does not mean doing everything without help. It means having as much control, participation and choice as possible.
• Where a person can make a decision, that decision is theirs. Their choice is respected, not overridden.
• Capacity is decision-specific. It's assessed for the particular decision in question, not assumed generally.
• Capacity is never assumed absent because someone has a learning disability.
• Where capacity for a specific decision is genuinely in question, the Mental Capacity Act framework is followed in full.
This states Care & Carers' operating principle from the source doc. It isn't a marketing claim, it's a commitment the care-planning and delivery process needs to actually evidence, in the same way Reg 20A governs CQC-rating display elsewhere on the site.
People communicate in different ways. Good support means understanding the person's preferred communication style, allowing enough time, checking understanding, and using agreed communication aids where appropriate.
We should not assume that limited speech means limited understanding. Nor should someone be excluded from conversations about their own care.
.avif)
Support can include maintaining friendships, family relationships, hobbies, appointments, clubs, education, volunteering, or other meaningful parts of life (provided these are within the agreed service).
The goal is participation on the person's terms, not simply taking someone out because an activity appears on a timetable.
Families may hold valuable knowledge about communication, routines and history. Professionals may also be involved in health, behaviour, communication or daily living support.
We listen to that expertise while keeping the person's own rights, wishes and confidentiality central.
What they want support for comes first
Needs, strengths, communication and relevant risks.
With clear outcomes and preferences, described in the person's own terms.
With appropriately matched carers.
If your goals or needs change, tell us. Your care should change with you.
You do not need to work out the exact service before contacting us. Tell us what is happening, what support is needed and what matters to the person. We can discuss the appropriate next step.